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Case Studies: Telehealth Partnership Opens Continuum of Care, Brings MFM Services to Underserved Communities

Case Study

Telehealth Partnership Opens Continuum of Care, Brings MFM Services to Underserved Communities

hospital location Baptist Medical Center East | Montgomery, AL

hospital challenges Hospital Challenges

This facility lacked maternal fetal medicine (MFM) providers and had to refer patients to MFM providers more than two hours away to receive care. The distance they needed to travel was often too much for patients, leading to poor compliance and the loss of OB antepartum care, deliveries and NICU care at the facility. Envision Physician Services recognized that telemedicine could offer a solution to these issues, but there was one major roadblock to implementation of that solution: no payors except for Alabama Medicaid covered telemedicine services at the time.

RESULTS

100% “Likely to Refer”
patient satisfaction scores

75% reduction
in local MFM patient bypass

90% patient
POS compliance

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