Optimized Workflows Help Hospital Increase ED Capacity and Meet Heightened Demand for Care

Hospital Challenges

The ED at Piedmont Newton Hospital experienced a surge in demand for care. This surge exceeded the ED’s capacity, clogging workflows and causing the department to underperform on several key performance indicators related to patient experience, throughput and care efficiency, including extended arrival-to-provider times, longer length of stay (LOS) and a higher number of patients who left without being seen (LWBS).

Envision’s ED leadership recognized that optimizing inefficient workflows was key to improving this partner site’s ED wait times.

RESULTS

46% reduction in LOS

22% reduction in arrival-to-provider times

50% reduction in physician cycle times