Optimized, Engaged Staff and Revamped Bedding Processes Improve Workflow at Virginia Hospital

Hospital Challenges

Despite an admission rate near 14 percent, the staff at this facility also treats a population of higher acuity and behavioral health patients, creating a highly variable workflow. In addition, the hospital experienced staffing issues for which the ED would often compensate by not utilizing fast-track beds, leaving the department without a consistent low-acuity strategy.

Envision recognized that a fully engaged staff was necessary for this partner hospital to deliver the highest-quality patient-centric care.

RESULTS

18% reduction in discharge length of stay, from 146 to 120 minutes

27% reduction in door-to-doctor times, from 26 to 19 minutes

42% reduction in left-without-treatment rates, from 2.4% to 1.4%