Case Studies: Improving E.D. Patient Flow at Baptist Hospital of Miami
Baptist Hospital of Miami experienced excessive emergency department (E.D.) wait times that were exacerbated by an inefficient floor plan. The facility sought a solution that would help the E.D. adjust to growth in patient volume by improving workflow, care quality and patient experience.
30-minute improvement in door-to-door time
73% reduction in left-without-being-seen times (LWBS), from 3% to 0.8%
New floorplan improved workflow and patient experience