Case Studies: Improved E.D. Departmental Culture Boosts Clinician and Patient Satisfaction at Clinton Memorial Hospital in Ohio
The hospital’s staffing model was imbalanced, stymying workflow, increasing wait times and leaving both clinicians and patients frustrated. In addition to staffing issues, hospital administration instituted policies to minimize patient transfers, resulting in the highest level of hold hours the hospital had ever seen.
Left without treatment (LWOT) rates reduced from an average of 0.78 to 0.5.
Door to doctor (D2D) times reduced by more than 31%, from 22 minutes to 15 minutes.
“Top-box” patient satisfaction score increased from 33.4% to 64.1%, improving rank from 1 to 30.