Case Studies: Enhanced Recruiting, Workflow and Patient Experience Measures Boost Efficiency and Care Quality at Pensacola Hospital
An Envision Physician Services partner hospital faced several barriers to patient-centric care, including leadership changes, outdated emergency department (E.D.) workflow procedures and poor collaboration between physician and nurse leadership. As a result, the hospital performed poorly in several key workflow and patient experience metrics. The team also experienced two major hurdles during the early months of partnership: transitioning to a new electronic medical records (EMR) service and the fallout from a major hurricane impacting a neighboring facility.
43.2% increase in patient Net Loyalty Scores (NLS), from 55.1% to 78.9%
51.2% reduction of median Door-to-Provider times, from 31 minutes to 15 minutes
59.1% reduction in rate of Left-Without-Being-Seen events (LWBS), from 2.2% to 0.9%