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Case Studies: Best Practices Key to Improving Patient Satisfaction Scores at South Louisiana Emergency Department

Case Study

Best Practices Key to Improving Patient Satisfaction Scores at South Louisiana Emergency Department

hospital location Terrebonne General Medical Center | Houma, LA

hospital challenges Hospital Challenges

Terrebonne General Medical Center’s emergency department (E.D.) leadership set a goal of improving survey scores for E.D. physician-patient perception measures for “overall communication with providers,” a metric that indicates the strength of clinician-patient communication.

RESULTS

60% improvement in E.D. Physician-Patient Perception Measures for CY15Q1 through CY15Q4

 

 

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