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Emergency Medicine Patient Experience Champions

Case Study: Emergency Medicine Patient Experience Champions

Case Study: Emergency Medicine Patient Experience Champions

Envision Physician Services helped E.D. leadership at Terrebonne General Medical Center achieve their goal of increasing patient satisfaction scores.


CLINICAL TEAMS COACHED ON TEACH BACK

Our physician group utilized Teach Back to improve clinicians’ understanding of each patient’s unique culture and health literacy.

VIDEO FEEDBACK IMPLEMENTED

A temporary videotaped session of a mock patient and family interaction allowed clinicians to view body language, clarity and tone of voice.

60% IMPROVEMENT IN PATIENT SATISFACTION

Mastering best practices for improving the patient experience, the emergency medicine team achieved outstanding improvement in Press Ganey patient satisfaction scores.