Envision Physician Services helped E.D. leadership at Terrebonne General Medical Center achieve their goal of increasing patient satisfaction scores.
Our physician group utilized Teach Back to improve clinicians’ understanding of each patient’s unique culture and health literacy.
A temporary videotaped session of a mock patient and family interaction allowed clinicians to view body language, clarity and tone of voice.
Mastering best practices for improving the patient experience, the emergency medicine team achieved outstanding improvement in Press Ganey patient satisfaction scores.